{"id":1554,"date":"2018-08-16T07:27:40","date_gmt":"2018-08-16T07:27:40","guid":{"rendered":"https:\/\/lafiore.com\/?page_id=1554"},"modified":"2018-11-20T18:44:38","modified_gmt":"2018-11-20T16:44:38","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/lafiore.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

FAQ<\/strong> (online shop, terms and conditions)<\/span><\/span><\/p>\n

Warranty Lafiore<\/span><\/span><\/strong><\/p>\n

Each item is handmade, so the items are customized and craftmade.<\/span><\/span><\/p>\n

Your purchases<\/span><\/span><\/strong><\/p>\n

The utmost care has been taken in ensuring that the descriptions and dimensions of each item were correct at the moment of upgrading the online shop. As all of our products are handmade, dimensions, images and colors may vary depending on the piece.<\/span><\/span><\/p>\n

Order information<\/span><\/span><\/strong><\/p>\n

To apply for shopping simply surf in the online shop and add items to your shopping cart. Once you have finished your selection, transportation area included, click on \u201cBuy\u201d and you will be asked for the information details needed to place your order.<\/span><\/span><\/p>\n

If you are a new user\/customer, make sure you fill out all the fields marked with a star (*) and that your password and username correspond to your e-mail. Next time you visit us, you will only need your e-mail address and password to complete the order, but you can also buy with no registration. During that process you won\u2019t be asked to give any information about your credit card.<\/span><\/span><\/p>\n

Once the order is placed in our webpage, the transaction will be transferred to a secured server in order to finish the order.<\/span><\/span><\/p>\n

How can I pay in the online shop of Lafiore.com?<\/span><\/span><\/strong><\/p>\n

Once you have selected the items you wish to receive at home, select the payment more convenient to you (debit or credit card or bank transfer), and your address and the delivery address in the event it is different one.\u00a0<\/span><\/span><\/p>\n

Payment Methods<\/span><\/span><\/strong><\/p>\n

We accept the following methods of payment: Credit card: Mastercard, Visa Debit, Maestro and Solo Cards.<\/span><\/span><\/p>\n

Wire transfer or deposit in bank account<\/span><\/span><\/p>\n

Delivery Estimates<\/span><\/span><\/strong><\/p>\n

For items in stock the shipping time depends on the place of destination and the transportation (by postal delivery or Express) chosen by the customer.<\/span><\/span><\/p>\n

After the notification of shipment or Order Complet you will receive the items within 21 business days at your shipping address. This does not include the event of customs inspections.<\/span><\/span><\/p>\n

The shipping term is estimated. However, we will try by all means to deliver the item in the minimum lapse of time and in the estimated date.<\/span><\/span><\/p>\n

If we could not complete your order, we will notify you by e-mail before shipping it, in order for you to accept a possible delay or a partial shipping before the final shipping and charge for the items.<\/span><\/span><\/p>\n

Cost of transportation<\/span><\/span><\/strong><\/p>\n

The cost of transportation is calculated according to the place or area of destination, the transportation means, and the weight and size of each one of the items selected. To consult any doubts or further information regarding this matter you can contact our commercial department.<\/span><\/span><\/p>\n

What is the online shop Lafiore.com?<\/span><\/span><\/strong><\/p>\n

The online shop Lafiore is a sales platform by Internet to buy easily a selection of artistic glass pieces of Lafiore.<\/span><\/span><\/p>\n

What kind of articles can be purchased in the online shop Lafiore.com?<\/span><\/span><\/strong><\/p>\n

We offer a wide selection of items from our catalogue, including classical and innovative items, glass jewels and home decoration items. You will certainly find the gift that better suits your necessities. All of our products are of the best quality.<\/span><\/span><\/p>\n

Exceptionally, you may find the indication \u201ctemporarily unavailable\u201d for some of the references. We suggest you to check the availability some days later or, if you prefer, contact our Customer Service Department, where they will be happy to inform you as soon as the item becomes available again.<\/span><\/span><\/p>\n

How can I purchase in the online shop of Lafiore.com?<\/span><\/span><\/strong><\/p>\n

To buy in our shop is very easy: You only have to pick an item, add it to the shopping cart by clicking on the cart icon and place the order, using the payment method you prefer.<\/span><\/span><\/p>\n

If it is easier for you, you may order by phone our artistic glass items. Pick the one you like and call (+34) 971 61 18 00 and we will tell you the procedure you must follow.<\/span><\/span><\/p>\n

Lafiore sells and distributes the items offered in this service. It is understood that the sales will figure as made at the address S\u2019Esglaieta. Carretera de Valldemossa, Km. 11, S\u2019Esglaieta (Mallorca -Spain).<\/span><\/span><\/p>\n

Is it safe to send my information over the Internet? <\/span><\/span><\/strong><\/p>\n

Lafiore, through its online shop Lafiore.com, guarantees the safety and confidentiality of the information you give to us. The data you send us will be added to a file in order to make easier the delivery of the orders and send you offers in the future about products and services that may be of your interest.<\/span><\/span><\/p>\n

According to that exposed by Organic Law <\/span><\/span>Protection of Personal Data and Privacy, as customer of \u00a0Lafiore, you will be free at any time to execute your rights of access, modification, cancellation and claim by written notice to Lafiore, at S’Esglaieta Carretera de Valldemossa, Km. 11, S\u2019Esglaieta (Mallorca -Spain) o through our website.<\/span><\/span><\/p>\n

How do I know you have received my order correctly?<\/span><\/span><\/strong><\/p>\n

Besides of the confirmation window you will see in our web when you finish your purchase, you will receive an e-mail to inform you of the correct receipt of your order. In that e-mail you will find the order number, with which you will be able to track your purchase and to make any question about it.<\/span><\/span><\/p>\n

How do I receive my purchases?<\/span><\/span><\/strong><\/p>\n

The online shop Lafiore.com will ship to the address specified by the Customer the items in the order sent. The estimated delivery time is 21 days approximately.<\/span><\/span><\/p>\n

Which guarantees do I have when purchasing in the online shop Lafiore.com?<\/span><\/span><\/strong><\/p>\n

The items offered have the guarantee of Lafiore. Our commitment is to offer the utmost quality and warranty. If you are not satisfied when you receive your order, you have 7 days, upon the delivery date, to return it. Shipping and pick up expenses will be paid by the Customer. Once we receive the merchandise in its original box and in perfect condition, we will proceed to the reimbursement of the money according to the payment method chosen.<\/span><\/span><\/p>\n

In any case, we will admit the return of any faulty items, and online shop Lafiore.com will pay for all the shipping expenses, as far as you warn us of this situation within 7 days from the date in which you received the order. To return any item, send us an e-mail, and Lafiore will contact you as soon as possible to tell you when the courier will go to pick up the merchandise. In case that the faulty item is not available Lafiore will do a reimburse of the price paid for it.<\/span><\/span><\/p>\n

Lafiore does not consider faulty items when\u00a0dimensions, images and colors vary on the piece from the website picture as\u00a0all of our products are handmade. In case that the item is not faulty, Lafiore can do a partial reimburse of the price of the pieces.<\/span><\/span><\/p>\n

Can I send my purchases to other persons as a gift?<\/span><\/span><\/strong><\/p>\n

The online shop Lafiore.com offers you the possibility of sending your purchase to different addresses than the one considered the customer\u2019s. The only requirement is that these orders must be paid by the customer with a credit card.<\/span><\/span><\/p>\n

Besides, you can ask us to send the items gift wrapped.<\/span><\/span><\/p>\n

Can I purchase from abroad?<\/span><\/span><\/strong><\/p>\n

You can make your purchases from any country in the world.<\/span><\/span><\/p>\n

Once you have selected the items you wish to receive at your home, choose your payment method, check your address and confirm your order.<\/span><\/span><\/p>\n

BUYING AND SELLING CONDITIONS<\/span><\/span><\/span><\/span><\/strong><\/p>\n

1. Limits of application.<\/span><\/span><\/p>\n

These conditions will be applying to all the orders placed through the webpage <\/span><\/span>www.lafiore.com<\/a><\/u><\/span><\/span><\/span>, being Mareas de Cristal, S.L. the proprietor of this webpage.<\/span><\/span><\/p>\n

It is mandatory the register of the customer in the web, so you will have to register in the online shop. The safety of your personal information is a priority for Lafiore. Because of this, the process of your personal information is done through a secured server connection.<\/span><\/span><\/p>\n

The placement of an order through our online shop implies that you accept the conditions of sales and the policy of privacy of our webpage. In the event that you disagree with any rule or contents exposed hereby, please prevent from making any purchase.<\/span><\/span><\/p>\n

2. Parts of the contract of sale. <\/span><\/span><\/p>\n